Viper Error Message

Confirmed Issue:

The Viper remote has an error message on it.

Affected Units:

Any Vandoit van with a Viper security system

Issue Explanation:

The Viper remote may not activate for a variety of reasons.  The parking lights will flash a set number of times when the remote is not working to indicate the possible source of the error.

Resolution:

This guide should narrow down possible issues and could help resolve the error message:

Another possible solution to resolve the error message is to reboot the Viper system. The reboot steps are as follows:

1.  With everything turned off in the van, open the hood and detach the negative terminal from the battery.

2.  Wait about 30 seconds.

3.  Reattach the negative terminal.

4.  Start the van with the key.

5.  Turn off and lock the van.

6.  Start the van with the Viper remote.

If the resolution steps above do not provide the direction you are seeking, please contact the Customer Support team by submitting a ticket through the Customer Support portal or emailing support@vandoit.com.

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