Dometic Fridge Freezes the Contents Inside

Dometic Fridge Freezes the Contents Inside

Confirmed Issue:
The Dometic Fridge dropped below the set temperature and freezes everything inside.

Affected Units:
Vandoit units with a Dometic CX28 and CX50W refrigerator

Issue Explanation:
The Dometic refrigerator dropped below the set temperature and froze everything inside. Temperature will not change despite changing the temperature setting. When the emergency override switch is in the emergency override position, the fridge will freeze everything in case the touch screen stops functioning correctly.

Resolution:

1. On the backside of the Dometic CX28 cooler, there is a small emergency override switch. On the Dometic CX50W, the emergency override switch is located on the front below the control panel. If in the emergency override position, switch to "normal use," then wait to see if this resolves the issue.



2. The Dometic refrigerator only has a cooling system, not the ability to warm the interior of the unit. If the surrounding temperature drops below freezing, there is a chance that the contents inside the fridge might freeze, as well. 

3. If steps 1 and 2 do not resolve what you are experiencing, and you believe the issue may be covered by the Dometic warranty, use this form to request fulfillment of warranty work: https://www.dometic.com/en-us/support/warranty-form

If the resolution steps above do not provide the direction you are seeking, please contact the Customer Support team by submitting a ticket through the Customer Support portal or emailing support@vandoit.com.