How to Use the Jump Start Relay Button
Confirmed Issue:
Your Ford vehicle battery is low or dead and you're unable to turn the key to start the van. You would like to attempt jump-starting the vehicle battery from the Vandoit battery system.
Affected Units:
Any Vandoit van with a silver jump start relay button on the power cabinet.
Location of jump start relay button in the MOOV model
Location of jump start relay button in the DO model
Location of jump start relay button in the LIV model
Important: Before attempting the steps below, confirm the kill switch located either under the hood (below) or under the driver's seat is turned on (i.e. set to green) in order to allow the charge from the relay to make it to the Ford battery.
See this video on using the jump start relay and this video for more information about the kill switch under the hood.
Resolution--for 1 person:
1. Press and hold the silver jump start relay button for approximately 30 seconds or press and hold the silver jump start relay while using your remote start feature on your keys, if equipped.
3. If your van does not have a key fob remote, release the silver jump start relay button, walk to the front of the vehicle, and start the engine from the ignition.
4. If the van does not start after first attempt, attempt 2-3 more times before using other methods (below).
Resolution--for 2 people:
1. Person 1 presses and holds the silver jump start relay button.
2. Person 2 starts the engine from the ignition Immediately.
3. If the van does not start after first attempt, hold the silver button for up to 30 seconds at a time and try starting the van again before using other methods (below).
View this video on how to use the jump start relay button in a MOOV model.
Alternate Jump-Starting Methods:
If these steps do not start the van, you may need to jump start it the way you would any vehicle; contact your vehicle insurance's roadside assistance or Ford roadside assistance if needed. Ford roadside assistance is included during the first five years or 60,000 miles from your vehicle's Warranty Start Date and with most Ford Protect Extended Service Plans. You can reach Ford roadside assistance at 800-241-3673.
If you have further questions, or if the jump start relay does not seem to be working properly, please submit a ticket through the Customer Support portal or email support@vandoit.com.